Play Smart, Play Safe with winbeth

winbeth operates exclusively for adults aged 18 and above. This is a non-negotiable requirement and applies equally to all players regardless of their location within Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar. The minimum age rule exists to protect young people from the potential harms of gambling before they are mature enough to make fully informed decisions about risk.

During the registration process, all winbeth players are required to confirm that they are 18 years of age or older. This declaration is then backed by our Know Your Customer (KYC) verification process, which requires players to submit a valid form of government-issued identification — typically a National Identity Card (NID) — before they can make withdrawals or access higher deposit tiers. Players found to be under the age of 18 will have their accounts permanently closed and any deposited funds returned to the original payment source.

For the vast majority of players, gambling is a fun and entertaining pastime. However, for some people, gambling can develop into a habit that becomes difficult to control. Problem gambling is characterised not by how much money a person spends, but by the way gambling begins to negatively affect other areas of their life — including their finances, relationships, mental health, and professional responsibilities.

winbeth takes problem gambling seriously and actively monitors account activity for patterns that may indicate a player is experiencing difficulties. However, the most powerful first step is self-awareness. If any of the following warning signs feel familiar, we encourage you to use the tools outlined on this page or reach out to our support team right away.

• Chasing losses: Continuing to play — or increasing your bets — in an attempt to recover money you have already lost, rather than accepting the loss and stopping.
• Gambling with money you cannot afford to lose: Using funds that were set aside for rent, food, bills, or other essential expenses to fund your gambling activity.
• Lying about gambling: Concealing the extent of your gambling from family members, friends, or colleagues because you fear their reaction or feel ashamed.
• Neglecting responsibilities: Missing work, neglecting family duties, or abandoning hobbies and social activities in favour of gambling.
• Gambling to escape: Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other emotional difficulties rather than as pure entertainment.
• Borrowing to gamble: Taking loans, using credit facilities, or asking friends and family for money specifically to fund gambling activity.
• Unable to stop: Feeling a persistent, compulsive urge to gamble even when you have resolved to stop or have tried to cut back multiple times.
• Feeling irritable or restless when not gambling: Experiencing discomfort, anxiety, or mood changes when you are unable to access gambling platforms or are trying to take a break.

The following questions are designed to help you reflect honestly on your relationship with gambling. This is not a clinical diagnostic tool, but it can serve as a useful starting point. Answer each question honestly — your responses are private and for your own reflection only.

One of the most effective ways to maintain control over your gambling spend is to set a deposit limit on your winbeth account. A deposit limit places a hard cap on the total amount of money you can add to your account within a defined timeframe. Once the limit is reached, no further deposits can be made until the period resets or the limit is adjusted.

Sometimes the most responsible thing a player can do is step away from the platform for a while. winbeth's time-out feature is designed for exactly this situation — it allows you to temporarily suspend access to your account without going through the full self-exclusion process. A time-out is ideal when you feel that your gambling is becoming more frequent than you are comfortable with, or when you simply need a mental break.

• Choose your time-out duration. winbeth offers preset time-out periods of 24 hours, 7 days, or 30 days. Select the option that best reflects how much time you feel you need away from the platform.
• Confirm the time-out. Once confirmed, your account is suspended immediately. You will be logged out and will not be able to log back in until the time-out period has fully elapsed.
• Marketing is paused. During any active time-out, winbeth will automatically suppress all promotional SMS, email, and in-platform notifications directed at your account. You will not receive bonus offers or match alerts while your account is suspended.
• Open bets are settled normally. Any bets placed before the time-out was activated will continue to be settled according to their normal terms. The time-out does not affect bets already in progress.
• Reactivation after the period ends. When the time-out period expires, your account automatically reactivates. You do not need to contact support to restore access. If you feel you need more time, you can request an extension or escalate to a self-exclusion.

Self-exclusion is a more serious and longer-term commitment than a time-out. It is intended for players who feel that they are no longer able to gamble responsibly and need a sustained period away from the platform in order to regain control. winbeth takes self-exclusion requests very seriously and processes them as a matter of priority.

When you self-exclude from winbeth, your account is closed for a minimum of 6 months. You are removed from all marketing lists, your account login is disabled, and any pending withdrawals are processed and returned to your registered payment method. Unlike a time-out, self-exclusion does not expire automatically — you must actively request reactivation after the minimum exclusion period has passed, and winbeth will conduct a responsible gaming review before reinstating access.

If you feel that gambling is becoming a problem for you — or for someone close to you — please do not hesitate to reach out for help. winbeth's support team is available 24 hours a day, 7 days a week, and all responsible gaming enquiries are treated with complete confidentiality. You do not need to be in crisis to contact us; if you simply want to talk through your options or understand what tools are available, we are here to help.

In addition to winbeth's in-house support, we encourage players who are struggling to seek guidance from trusted organisations and mental health resources available in Bangladesh. Speaking to a counsellor, doctor, or trusted family member can be an important step toward regaining control over your gambling habits.

winbeth has zero tolerance for underage gambling. Beyond our own verification processes, we recognise that parents and guardians also play a vital role in ensuring that children do not access online gambling platforms. If you share a device with younger family members in your household, we strongly recommend taking the following precautions to prevent accidental or deliberate access to the winbeth platform.

• Use device-level parental controls: Both Android and iOS devices offer built-in parental control settings that allow you to restrict access to specific websites and applications. Enable these controls and set a PIN that only you know.
• Do not save your login credentials: Avoid saving your winbeth username and password in your device's browser or password manager if children or teenagers have access to the same device.
• Log out after every session: Always log out of your winbeth account fully when you have finished playing, rather than simply closing the browser tab or app.
• Use a private or separate device: If possible, access winbeth from a device that is not shared with minors, or use your browser's private/incognito mode so that your session history is not retained.
• Talk to children about gambling: Open, age-appropriate conversations about what gambling is, why it is only for adults, and why it carries financial risk are one of the most effective preventative measures available to any parent or guardian.
• Report underage access: If you believe a minor has accessed the winbeth platform using your account or any other account, contact our support team immediately at [email protected]. We will investigate and take immediate action.